Property Management Stories
Real operator stories from short-term rental hosts, mined from public complaints — and how to solve them.
Latest
- When Your PMS and Airbnb Can't Agree on Who Owns the Reservation Host is stuck with ElektraWeb PMS where neither Airbnb nor the PMS can modify reservations (date changes, cancellations) for guests on strict rate plans, creating an operational deadlock with both sides bouncing responsibility.
- The iCal Sync Loop That Won't Die: Why VRBO and Airbnb Calendar Sync Still Breaks in 2026 Author is experiencing a specific iCal sync loop between VRBO and Airbnb where VRBO bookings show as blocked dates on Airbnb, which then feed back to VRBO as a false conflict — a concrete, named calendar sync failure across two named platforms.
- Why iCal Sync Between Airbnb and VRBO Still Creates Ghost Conflicts in 2026 Author's iCal sync between VRBO and Airbnb is causing VRBO to create its own booking conflicts — VRBO bookings show as 'blocked' on Airbnb, which then reflects back to VRBO as a false conflict.
- The PMS–OTA Responsibility Gap: When Neither Platform Lets You Help Your Guests Host using ElektraWeb as PMS is stuck in a responsibility gap where neither Airbnb nor ElektraWeb can modify reservations (date changes, cancellations), leaving guests without help despite repeated support contacts.
- When Platforms Don't Keep Up With Policy: The Problem of Country-Level Blocking in Short-Term Rentals Syrian property owner is locked out of Airbnb despite U.S. sanctions being formally lifted 9+ months ago, with repeated support contacts yielding no resolution — seeking a way to list and operate his properties.
- Double Bookings Still Happen in 2026 — And the Fallout Lands on Everyone Guest experienced a double-booking on a Guesty-powered property in Italy via Abritel (VRBO), was locked out for hours, and has been unable to get a refund for 6 weeks due to unresponsive resolution processes.
- When Your Property Manager Goes Under — and Takes Your Rental Income With Them Host relied on rental income to pay their mortgage and experienced unprofessional customer service, poor cleaning standards, exorbitant maintenance charges, and ultimately lost owed rental income when their management company (Guesty-affiliated) went into administration.
- What Happens When Your Property Management Company Goes Under — And How to Protect Yourself Author warns that their property management company (linked to Guesty/Houst) has gone into administration, payments for January and February are lost, and advises hosts to move properties away urgently.
- When Calendar Sync Fails, Everything Else Falls Apart Host managing multiple holiday rentals is leaving Avaibook/Guesty due to persistent iCal calendar sync failures that block dates without actual bookings, zero reservations generated, unresponsive support, and frustration with the annual fee model for a service that doesn't perform.
- When Your Channel Manager Holds You Hostage: The Hidden Cost of Difficult PMS Exits Author paid €274/month for over a year for Rentals United (reviewed under Guesty) which only provided calendar sync despite promises of priority platform partnerships; after 10 months of stall tactics trying to offboard, they had to pay 5 months' fees to unblock their account and are now migrating to Lodgify.