Property Management Stories
Real operator stories from short-term rental hosts, mined from public complaints — and how to solve them.
- Channel Sync Failures Are Still Costing Hosts Revenue in 2026 — And Refund Policies Make It Worse Host paid for a full-year AvaiBook (Guesty) Premium subscription and within 10 days discovered broken Booking.com bedroom/photo sync, deleted Airbnb tax settings, failed VRBO sync, and automatic check-in emails that never sent — then was refused a refund despite reporting within the advertised 14-day trial period.
- Double Bookings Still Cost Hosts Thousands — How Channel Sync Fails in 2026 Host lost tens of thousands of dollars due to Guesty's double bookings and unpaid fees, explicitly warning others to leave the platform.
- Hidden Fees, Confusing Payments, and the Trust Gap in Property Management Platforms Host experienced confusing multi-channel payment instructions from Guesty, hidden extra taxes on Booking.com deducted from deposits, and dishonest communication from Guesty representatives when escalating the issue.
- The Hidden Cost of Cancelling Your PMS: Termination Fees That Catch Hosts Off Guard Author calls Guesty a scam, citing a 25% cancellation fee, unclear payment terms on invoices, and unresponsive support that hangs up on calls.
- The Hidden Cost of Canceling Your PMS: Zombie Charges, Slow Support, and What Hosts Can Do Author left Guesty after experiencing slow 24h-only support response times for urgent issues, and was charged an extra month after cancellation due to profile deletion timing.
- When Your PMS Charges Fees on Cancelled Reservations and Ignores Your Bug Reports Host using Avaibook (Guesty) for almost a year details multiple concrete failures: buggy check-in form that cancels legally required rent contracts, payment system that charges fees on cancelled reservations and botches refunds, unfixed bugs reported over months, and promised integrations (ISTAT) never delivered — losi
- When Your PMS Double-Charges You and Won't Refund: A Growing Problem in Rental Tech Host was double-charged by Guesty and never received a refund, expressing extreme dissatisfaction with their billing practices.
- When Your PMS Holds Your Money: Payment Delays and Fund Retention in Vacation Rental Platforms Long-time Avaibook/Guesty customer reports that the platform is withholding payment from their last booking, citing a bank account re-accreditation requirement — a concrete payment flow failure after 5+ years of loyalty.
- When Your PMS Gets the Pricing Wrong — and Won't Let You Leave Host in Croatia joined Guesty expecting easier booking management but experienced persistent wrong pricing (40% of agreed rate), multiple cancelled bookings, and has been unable to cancel her contract for over a year despite repeated requests — now considering legal action.
- When Your PMS Gets Hacked and Nobody Picks Up the Phone Rental company (Sleep & Stay) was hacked through Avaibook/Guesty — 1,000 guests received spam payment messages — and Avaibook had no help line, responded 32 hours late, and forces users to restart chats with 24-48hr waits; they regret choosing the platform despite it being cheap.