Property Management Stories
Real operator stories from short-term rental hosts, mined from public complaints — and how to solve them.
- When Your PMS Stops Sending Messages: The Hidden Cost of Automation Bugs Host is leaving iGMS because automatic messages frequently fail to send, leaving guests confused, and the platform has become unusable due to bugs.
- When Your PMS Doesn't Actually Sync: The Hidden Cost of Manual Cross-Platform Updates Author is frustrated that iGMS lacks a functioning inbox, has a broken direct booking site, and requires manual changes across every platform individually — calling it 'not a PMS' after over a year of issues.
- When Your PMS Can't Connect to Booking.com: The Hidden Revenue Cost of Channel Sync Failures Host has been unable to sync their guest house with Booking.com via Hostfully for weeks, losing revenue from empty rooms, and is considering cancelling their subscription due to unresolved channel connectivity and poor support accountability.
- When Your PMS Quietly Overcharges You: The Hidden Cost of Opaque Billing Author has been repeatedly overcharged by Lodgify with erroneous booking fees on their Professional plan for years, with opaque invoices that make it impossible to verify charges and no meaningful escalation path.
- When Switching Your PMS Costs You Three Weeks of Bookings Sole proprietor tried migrating to Lodgify for a one-platform solution but onboarding completely broke her Airbnb/VRBO setup, resulting in zero reservations for 3 weeks and no support to fix it.
- When Your PMS Gets Taxes Wrong: The Hidden Compliance Risk in Vacation Rental Software Host is experiencing tax handling compliance issues, broken calendar and task management features, and unresponsive support from Lodgify, making it unreliable for serious property management.
- When Priority Support Is Slower Than Free: The AI Bot Support Trap in Property Management Software Author is frustrated with Hospitable's broken support and AI bot on WhatsApp that doesn't help, with human priority support being even slower.
- Why VRBO Integrations Still Break PMS Platforms — And What to Do About It Host is frustrated with Hospitable's VRBO integration requiring extensions, repeated account logouts, slow technical support, and constant login problems across multiple accounts.
- Handling Guests with Duplicate Accounts in Short-Term Rentals Tanja487 is worried about a guest with a new account due to past negative experiences and wants to reject them.
- Handling Guest Misuse of Amenities in Short-Term Rentals The host is dealing with a guest who took firewood and kindling worth $40 and is unsure how to address the issue or word the message to the guest.