RoomRaccoon vs Track: Head-to-Head Comparison
TL;DR: RoomRaccoon and Track both target short-term rental operators. Pick **[RoomRaccoon](/roomraccoon-review/)** if: Small independent hotels and B&Bs in Europe or South Africa wanting PMS + channel manager + booking engine + payment processing in one subscription. Pick **[Track](/track-review/)** if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Category: Property Management Software · RoomRaccoon · Track
At a glance
| RoomRaccoon | Track | |
|---|---|---|
| Category | All-in-one hotel management system for small independent hotels and B&Bs | Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators |
| Founded | 2017 | 2004 |
| HQ | Breda, Netherlands | Minneapolis, MN, USA |
| Pricing | from $188/mo | quote-based |
| Best for | Small independent hotels and B&Bs in Europe or South Africa wanting PMS + channel manager + booking engine + payment processing in one subscription. | Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams. |
| Overall | 6.2/10 | 4.5/10 |
Feature-by-feature
| Feature | RoomRaccoon | Track |
|---|---|---|
| Channel manager | ✅ Native | ✅ Native |
| Unified inbox | ⚠️ Partial | ✅ Native |
| Direct booking site | ✅ Native | ✅ Native |
| Task management | ⚠️ Partial | ✅ Native |
| AI guest messaging | ⚠️ Partial | ⚠️ Partial |
| AI that takes actions | ⚠️ Partial | — |
| Automation rules | ✅ Native | ✅ Native |
| Pricing optimizer | ⚠️ Partial | ⚠️ Partial |
| Open API | ⚠️ Partial | ✅ Native |
| Mobile app | ⚠️ Partial | ⚠️ Partial |
| Multi-calendar | ✅ Native | ✅ Native |
| Accounting / reporting | ⚠️ Partial | ✅ Native |
| Revenue management | ⚠️ Partial | ⚠️ Partial |
Scores by dimension
| Dimension | RoomRaccoon | Track |
|---|---|---|
| Ease of use | 7/10 🏆 | 5/10 |
| Features depth | 7/10 | 8/10 🏆 |
| Value for money | 6/10 🏆 | 4/10 |
| Support | 5/10 🏆 | 4/10 |
| AI capability | 5/10 🏆 | 3/10 |
| Scalability | 6/10 | 8/10 🏆 |
| Learning curve | 7/10 🏆 | 3/10 |
| Pricing transparency | 7/10 🏆 | 1/10 |
Where RoomRaccoon wins
- Ease of use — 7/10 vs 5/10
- Value for money — 6/10 vs 4/10
- AI capability — 5/10 vs 3/10
- Learning curve — 7/10 vs 3/10
- Pricing transparency — 7/10 vs 1/10
Where Track wins
- Scalability — 8/10 vs 6/10
Which one should you pick?
Pick RoomRaccoon if: Small independent hotels and B&Bs in Europe or South Africa wanting PMS + channel manager + booking engine + payment processing in one subscription. Pick Track if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Pick by operator profile
| Profile | Winner | Why |
|---|---|---|
| Solo host (1-5 units) | RoomRaccoon | Higher profile fit (6.4 vs 3.9). |
| Boutique operator (6-20 units) | RoomRaccoon | Higher profile fit (6.6 vs 5.5). |
| Professional PM (20+ units) | Tie | Both score within a rounding error on this profile — pick on pricing and gut. |
| Enterprise (100+ units) | Track | Higher profile fit (6.8 vs 6.5). |
| Multi-market operator | Tie | Both score within a rounding error on this profile — pick on pricing and gut. |
| Tech-forward, AI-first | RoomRaccoon | Higher profile fit (6.8 vs 6.2). |
| Budget-conscious | RoomRaccoon | Higher profile fit (6.6 vs 3.6). |
RoomRaccoon in one paragraph
RoomRaccoon — All-in-one hotel management system for small independent hotels and B&Bs. Strengths: All-in-one bundle is legitimately unified — PMS, channel manager, booking engine, payments; Strong presence in European independent-hotel and B&B segment; Called ‘the Rolls Royce of PMS systems’ by multiple positive reviews. Weaknesses: Users cite “a lot of flaws they are still working on” — product maturity gaps persist; Frequent system bugs and slow customer support cited consistently. Full RoomRaccoon review →
Track in one paragraph
Track — Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators. Strengths: Three-module platform (TrackPMS, TrackCRM, TrackPulse contact center) — genuine call-center integration rare in category; API-first architecture — 75+ software integration partners; Trust accounting and owner portal/payouts built in. Weaknesses: Price increases without customer consent reported; Auto-renewal contracts trap customers for 12 months even when they want to leave. Full Track review →
See also
- All Property Management Software comparisons
- 5stelle vs RoomRaccoon
- 5stelle vs Track
- AirDNA vs RoomRaccoon
- AirDNA vs Track
- Amenitiz vs RoomRaccoon
- Amenitiz vs Track
FAQ
Is RoomRaccoon or Track cheaper?
RoomRaccoon publishes entry-level pricing; Track requires a sales call, so the answer depends on the quote you get.
Does RoomRaccoon have better AI than Track?
RoomRaccoon scores higher on ai capability — 5/10 vs 3/10.
Which is easier to use, RoomRaccoon or Track?
RoomRaccoon scores higher on ease of use — 7/10 vs 5/10.
Can I switch from RoomRaccoon to Track?
Yes, but plan for migration cost: channel reconnections, template rebuilds, automation recreation, and team retraining. Both RoomRaccoon and Track export reservation history; neither exports their automation rules cleanly. Run both in parallel for at least two weeks before cutting over.