5stelle vs Track: Head-to-Head Comparison
TL;DR: 5stelle and Track both target short-term rental operators. Pick **[5stelle](/5stelle-review/)** if: Italian accommodation operators — hotels, B&Bs, and short-term rentals — who need an all-in-one PMS with native integrations for Italian police registration, ISTAT reporting, and electronic invoicing. Pick **[Track](/track-review/)** if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Category: Property Management Software · 5stelle · Track
At a glance
| 5stelle | Track | |
|---|---|---|
| Category | Italian cloud PMS covering hotels, B&Bs, and short-term rentals | Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators |
| Founded | 2011 | 2004 |
| HQ | Italy | Minneapolis, MN, USA |
| Pricing | subscription | quote-based |
| Best for | Italian accommodation operators — hotels, B&Bs, and short-term rentals — who need an all-in-one PMS with native integrations for Italian police registration, ISTAT reporting, and electronic invoicing. | Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams. |
| Overall | 5.5/10 | 4.5/10 |
Feature-by-feature
| Feature | 5stelle | Track |
|---|---|---|
| Channel manager | ✅ Native | ✅ Native |
| Unified inbox | ⚠️ Partial | ✅ Native |
| Direct booking site | ✅ Native | ✅ Native |
| Task management | ⚠️ Partial | ✅ Native |
| AI guest messaging | — | ⚠️ Partial |
| AI that takes actions | — | — |
| Automation rules | ⚠️ Partial | ✅ Native |
| Pricing optimizer | 🔌 Via integration | ⚠️ Partial |
| Open API | ⚠️ Partial | ✅ Native |
| Mobile app | ✅ Native | ⚠️ Partial |
| Multi-calendar | ✅ Native | ✅ Native |
| Accounting / reporting | ✅ Native | ✅ Native |
| Revenue management | ⚠️ Partial | ⚠️ Partial |
Scores by dimension
| Dimension | 5stelle | Track |
|---|---|---|
| Ease of use | 6/10 🏆 | 5/10 |
| Features depth | 7/10 | 8/10 🏆 |
| Value for money | 7/10 🏆 | 4/10 |
| Support | 7/10 🏆 | 4/10 |
| AI capability | 2/10 | 3/10 🏆 |
| Scalability | 6/10 | 8/10 🏆 |
| Learning curve | 5/10 🏆 | 3/10 |
| Pricing transparency | 4/10 🏆 | 1/10 |
Where 5stelle wins
- Value for money — 7/10 vs 4/10
- Support — 7/10 vs 4/10
- Learning curve — 5/10 vs 3/10
- Pricing transparency — 4/10 vs 1/10
Where Track wins
- Scalability — 8/10 vs 6/10
Which one should you pick?
Pick 5stelle if: Italian accommodation operators — hotels, B&Bs, and short-term rentals — who need an all-in-one PMS with native integrations for Italian police registration, ISTAT reporting, and electronic invoicing. Pick Track if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Pick by operator profile
| Profile | Winner | Why |
|---|---|---|
| Solo host (1-5 units) | 5stelle | Higher profile fit (5.5 vs 3.9). |
| Boutique operator (6-20 units) | Tie | Both score within a rounding error on this profile — pick on pricing and gut. |
| Professional PM (20+ units) | Track | Higher profile fit (6.5 vs 5.9). |
| Enterprise (100+ units) | Track | Higher profile fit (6.8 vs 5.7). |
| Multi-market operator | Track | Higher profile fit (6.6 vs 5.4). |
| Tech-forward, AI-first | Track | Higher profile fit (6.2 vs 4.3). |
| Budget-conscious | 5stelle | Higher profile fit (5.9 vs 3.6). |
5stelle in one paragraph
5stelle — Italian cloud PMS covering hotels, B&Bs, and short-term rentals. Strengths: Italian-market depth — Alloggiati Web, ISTAT, e-invoicing built in; Covers hotels, B&Bs, and STRs from one platform; Cloud-based with native mobile app. Weaknesses: Primarily IT-focused — less polish outside the Italian market; AI features are minimal versus global competitors. Full 5stelle review →
Track in one paragraph
Track — Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators. Strengths: Three-module platform (TrackPMS, TrackCRM, TrackPulse contact center) — genuine call-center integration rare in category; API-first architecture — 75+ software integration partners; Trust accounting and owner portal/payouts built in. Weaknesses: Price increases without customer consent reported; Auto-renewal contracts trap customers for 12 months even when they want to leave. Full Track review →
See also
- All Property Management Software comparisons
- 5stelle vs AirDNA
- AirDNA vs Track
- 5stelle vs Amenitiz
- Amenitiz vs Track
- 5stelle vs AvaiBook
- AvaiBook vs Track
FAQ
Is 5stelle or Track cheaper?
Neither 5stelle nor Track publishes pricing openly — both require a sales conversation to quote.
Does 5stelle have better AI than Track?
Track scores higher on ai capability — 3/10 vs 2/10.
Which is easier to use, 5stelle or Track?
5stelle scores higher on ease of use — 6/10 vs 5/10.
Can I switch from 5stelle to Track?
Yes, but plan for migration cost: channel reconnections, template rebuilds, automation recreation, and team retraining. Both 5stelle and Track export reservation history; neither exports their automation rules cleanly. Run both in parallel for at least two weeks before cutting over.