Track Review: Pricing, Features, Strengths, and Alternatives
TL;DR: Track — Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators. Best for: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams. Worst for: Sub-50-unit operators — Track is explicitly aimed at the top of the market and pricing + onboarding reflect that.
Category: Property Management Software · Founded: 2004 · HQ: Minneapolis, MN, USA · Official site: Track
What it is
Track — Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators. Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Who it’s for
- Enterprise vacation rental management companies
- Mid-market to large PMCs needing CRM and call-center capability
- Operators running large marketing/sales operations on top of their PMS
Best for: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Worst for: Sub-50-unit operators — Track is explicitly aimed at the top of the market and pricing + onboarding reflect that.
Pricing
Quote-based — Pricing not publicly disclosed; sales call required. Formerly TravelNet Solutions (TNS), rebranded to Track. Part of the Inhabit IQ vertical SaaS portfolio (alongside Streamline). 12-month auto-renewal contracts per user reports.
Pricing not publicly disclosed; sales call required. Formerly TravelNet Solutions (TNS), rebranded to Track. Part of the Inhabit IQ vertical SaaS portfolio (alongside Streamline). 12-month auto-renewal contracts per user reports.
Feature coverage
| Feature | Support |
|---|---|
| Channel manager | ✅ Native |
| Unified inbox | ✅ Native |
| Direct booking site | ✅ Native |
| Task management | ✅ Native |
| AI guest messaging | ⚠️ Partial |
| AI that takes actions | — |
| Automation rules | ✅ Native |
| Pricing optimizer | ⚠️ Partial |
| Open API | ✅ Native |
| Mobile app | ⚠️ Partial |
| Multi-calendar | ✅ Native |
| Accounting / reporting | ✅ Native |
| Revenue management | ⚠️ Partial |
Strengths
- Three-module platform (TrackPMS, TrackCRM, TrackPulse contact center) — genuine call-center integration rare in category
- API-first architecture — 75+ software integration partners
- Trust accounting and owner portal/payouts built in
- Smart-pricing tool adjusts rates based on demand, seasonality, competitor data
- TrackDMS digital marketing services + TrackDistribution multi-channel
Weaknesses
- Price increases without customer consent reported
- Auto-renewal contracts trap customers for 12 months even when they want to leave
- Customer support degraded — “50% chance of receiving a reply to a support ticket”
- Channel manager described as bug-ridden by multiple reviewers
- Booking.com integration only released recently — years behind competitors
- No public pricing; heavy sales cycle
Common complaints from operators
These are the criticisms that come up repeatedly in public community threads and reviews:
- Track raised our pricing without asking — and when we wanted to leave, they said we were locked in for 12 months
- Customer support is almost non-existent — 50/50 odds on getting any reply at all
- The channel manager is riddled with bugs
- They just released Booking.com integration in 2024 — that’s years behind Guesty and Hostaway
- Auto-renewal clause hit us hard — tried to exit, couldn’t
Ratings
| Dimension | Score (0-10) |
|---|---|
| Ease of use | 5/10 |
| Features depth | 8/10 |
| Value for money | 4/10 |
| Support | 4/10 |
| AI capability | 3/10 |
| Scalability | 8/10 |
| Learning curve | 3/10 |
| Pricing transparency | 1/10 |
| Overall | 4.5/10 |
Ratings are editorial and reflect positioning versus the other tools in this Property Management Software directory. They are not a user-review aggregate.
Integrations
Channels: airbnb, vrbo, booking, expedia, direct
Key partners: pricelabs, beyond, breezeway, turno, operto, stripe
Alternatives to Track
If Track isn’t the right fit, these are the alternatives worth comparing:
- Avantio — Enterprise PMS for European agencies and large vacation rental portfolios. See Track vs Avantio →
- Guesty — Enterprise-grade property management platform used by 500K+ listings. See Track vs Guesty →
- Hostfully — PMS with digital guidebook heritage and solid US mid-market traction. See Track vs Hostfully →
- Streamline — Enterprise unified platform for high-performing vacation rental management companies. See Track vs Streamline →
- Vanio AI — AI-native property management — the AI isn’t a feature, it’s the operating layer. See Track vs Vanio AI →
Verdict
Track is the right pick if your operation matches the profile it’s built for. Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams. It’s the wrong pick for the opposite profile — Sub-50-unit operators — Track is explicitly aimed at the top of the market and pricing + onboarding reflect that.
Before committing, compare it against the rest of the field on the Property Management Software comparison hub, or jump directly into a head-to-head:
FAQ
How much does Track cost?
Pricing not publicly disclosed; sales call required. Formerly TravelNet Solutions (TNS), rebranded to Track. Part of the Inhabit IQ vertical SaaS portfolio (alongside Streamline). 12-month auto-renewal contracts per user reports.
Who is Track best for?
Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Who should avoid Track?
Sub-50-unit operators — Track is explicitly aimed at the top of the market and pricing + onboarding reflect that.
Does Track have AI guest messaging?
Partially — Track supports ai guest messaging but with limitations relative to category leaders.
Does Track have a direct-booking website?
Yes — Track includes direct booking site natively.