Stays.net vs Track: Head-to-Head Comparison
TL;DR: Stays.net and Track both target short-term rental operators. Pick **[Stays.net](/stays-review/)** if: Brazilian and Latin American property managers who want a mature multi-channel PMS with native PT-BR support, local tax handling, and regional OTA integrations. Pick **[Track](/track-review/)** if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Category: Property Management Software · Stays.net · Track
At a glance
| Stays.net | Track | |
|---|---|---|
| Category | Brazilian-origin vacation rental PMS serving Latin American and European STR operators | Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators |
| Founded | 2011 | 2004 |
| HQ | Rio de Janeiro, Brazil | Minneapolis, MN, USA |
| Pricing | subscription | quote-based |
| Best for | Brazilian and Latin American property managers who want a mature multi-channel PMS with native PT-BR support, local tax handling, and regional OTA integrations. | Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams. |
| Overall | 5.8/10 | 4.5/10 |
Feature-by-feature
| Feature | Stays.net | Track |
|---|---|---|
| Channel manager | ✅ Native | ✅ Native |
| Unified inbox | ✅ Native | ✅ Native |
| Direct booking site | ✅ Native | ✅ Native |
| Task management | ✅ Native | ✅ Native |
| AI guest messaging | ⚠️ Partial | ⚠️ Partial |
| AI that takes actions | — | — |
| Automation rules | ✅ Native | ✅ Native |
| Pricing optimizer | 🔌 Via integration | ⚠️ Partial |
| Open API | ✅ Native | ✅ Native |
| Mobile app | ⚠️ Partial | ⚠️ Partial |
| Multi-calendar | ✅ Native | ✅ Native |
| Accounting / reporting | ✅ Native | ✅ Native |
| Revenue management | ⚠️ Partial | ⚠️ Partial |
Scores by dimension
| Dimension | Stays.net | Track |
|---|---|---|
| Ease of use | 6/10 🏆 | 5/10 |
| Features depth | 8/10 | 8/10 |
| Value for money | 6/10 🏆 | 4/10 |
| Support | 7/10 🏆 | 4/10 |
| AI capability | 3/10 | 3/10 |
| Scalability | 8/10 | 8/10 |
| Learning curve | 5/10 🏆 | 3/10 |
| Pricing transparency | 3/10 🏆 | 1/10 |
Where Stays.net wins
- Value for money — 6/10 vs 4/10
- Support — 7/10 vs 4/10
- Learning curve — 5/10 vs 3/10
- Pricing transparency — 3/10 vs 1/10
Where Track wins
- Track does not clearly out-score Stays.net on any dimension in this directory.
Which one should you pick?
Pick Stays.net if: Brazilian and Latin American property managers who want a mature multi-channel PMS with native PT-BR support, local tax handling, and regional OTA integrations. Pick Track if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Pick by operator profile
| Profile | Winner | Why |
|---|---|---|
| Solo host (1-5 units) | Stays.net | Higher profile fit (5.4 vs 3.9). |
| Boutique operator (6-20 units) | Stays.net | Higher profile fit (6.4 vs 5.5). |
| Professional PM (20+ units) | Stays.net | Higher profile fit (7.2 vs 6.5). |
| Enterprise (100+ units) | Stays.net | Higher profile fit (7.3 vs 6.8). |
| Multi-market operator | Stays.net | Higher profile fit (7.1 vs 6.6). |
| Tech-forward, AI-first | Tie | Both score within a rounding error on this profile — pick on pricing and gut. |
| Budget-conscious | Stays.net | Higher profile fit (5.3 vs 3.6). |
Stays.net in one paragraph
Stays.net — Brazilian-origin vacation rental PMS serving Latin American and European STR operators. Strengths: Market leader in Brazil with strong PT-BR product and support; Deep channel management and unified inbox; Open API enables custom integrations. Weaknesses: Quote-based pricing — no public tiers; English-language presence and support less mature than PT/ES. Full Stays.net review →
Track in one paragraph
Track — Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators. Strengths: Three-module platform (TrackPMS, TrackCRM, TrackPulse contact center) — genuine call-center integration rare in category; API-first architecture — 75+ software integration partners; Trust accounting and owner portal/payouts built in. Weaknesses: Price increases without customer consent reported; Auto-renewal contracts trap customers for 12 months even when they want to leave. Full Track review →
See also
- All Property Management Software comparisons
- 5stelle vs Stays.net
- 5stelle vs Track
- AirDNA vs Stays.net
- AirDNA vs Track
- Amenitiz vs Stays.net
- Amenitiz vs Track
FAQ
Is Stays.net or Track cheaper?
Neither Stays.net nor Track publishes pricing openly — both require a sales conversation to quote.
Does Stays.net have better AI than Track?
Stays.net and Track score equally on ai capability (3/10).
Which is easier to use, Stays.net or Track?
Stays.net scores higher on ease of use — 6/10 vs 5/10.
Can I switch from Stays.net to Track?
Yes, but plan for migration cost: channel reconnections, template rebuilds, automation recreation, and team retraining. Both Stays.net and Track export reservation history; neither exports their automation rules cleanly. Run both in parallel for at least two weeks before cutting over.