Tokeet vs Track: Head-to-Head Comparison
TL;DR: Tokeet and Track both target short-term rental operators. Pick **[Tokeet](/tokeet-review/)** if: Operators who want a modular toolbox — messaging, signature, website, channel manager — priced per module. Pick **[Track](/track-review/)** if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Category: Property Management Software · Tokeet · Track
At a glance
| Tokeet | Track | |
|---|---|---|
| Category | Modular PMS suite — buy only the pieces you need | Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators |
| Founded | 2013 | 2004 |
| HQ | San Francisco, California | Minneapolis, MN, USA |
| Pricing | from $10/mo | quote-based |
| Best for | Operators who want a modular toolbox — messaging, signature, website, channel manager — priced per module. | Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams. |
| Overall | 6.2/10 | 4.5/10 |
Feature-by-feature
| Feature | Tokeet | Track |
|---|---|---|
| Channel manager | ✅ Native | ✅ Native |
| Unified inbox | ✅ Native | ✅ Native |
| Direct booking site | ✅ Native | ✅ Native |
| Task management | ⚠️ Partial | ✅ Native |
| AI guest messaging | ⚠️ Partial | ⚠️ Partial |
| AI that takes actions | — | — |
| Automation rules | ✅ Native | ✅ Native |
| Pricing optimizer | 🔌 Via integration | ⚠️ Partial |
| Open API | ✅ Native | ✅ Native |
| Mobile app | ⚠️ Partial | ⚠️ Partial |
| Multi-calendar | ✅ Native | ✅ Native |
| Accounting / reporting | ✅ Native | ✅ Native |
| Revenue management | — | ⚠️ Partial |
Scores by dimension
| Dimension | Tokeet | Track |
|---|---|---|
| Ease of use | 6/10 🏆 | 5/10 |
| Features depth | 7/10 | 8/10 🏆 |
| Value for money | 7/10 🏆 | 4/10 |
| Support | 6/10 🏆 | 4/10 |
| AI capability | 4/10 🏆 | 3/10 |
| Scalability | 6/10 | 8/10 🏆 |
| Learning curve | 6/10 🏆 | 3/10 |
| Pricing transparency | 8/10 🏆 | 1/10 |
Where Tokeet wins
- Value for money — 7/10 vs 4/10
- Support — 6/10 vs 4/10
- Learning curve — 6/10 vs 3/10
- Pricing transparency — 8/10 vs 1/10
Where Track wins
- Scalability — 8/10 vs 6/10
Which one should you pick?
Pick Tokeet if: Operators who want a modular toolbox — messaging, signature, website, channel manager — priced per module. Pick Track if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Pick by operator profile
| Profile | Winner | Why |
|---|---|---|
| Solo host (1-5 units) | Tokeet | Higher profile fit (6.2 vs 3.9). |
| Boutique operator (6-20 units) | Tokeet | Higher profile fit (6.6 vs 5.5). |
| Professional PM (20+ units) | Tie | Both score within a rounding error on this profile — pick on pricing and gut. |
| Enterprise (100+ units) | Track | Higher profile fit (6.8 vs 6.5). |
| Multi-market operator | Tie | Both score within a rounding error on this profile — pick on pricing and gut. |
| Tech-forward, AI-first | Tie | Both score within a rounding error on this profile — pick on pricing and gut. |
| Budget-conscious | Tokeet | Higher profile fit (7.1 vs 3.6). |
Tokeet in one paragraph
Tokeet — Modular PMS suite — buy only the pieces you need. Strengths: Published per-property pricing; Modular — pay only for what you use; Automata workflow engine for automations. Weaknesses: Modular pricing can add up quickly; UX feels fragmented across modules. Full Tokeet review →
Track in one paragraph
Track — Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators. Strengths: Three-module platform (TrackPMS, TrackCRM, TrackPulse contact center) — genuine call-center integration rare in category; API-first architecture — 75+ software integration partners; Trust accounting and owner portal/payouts built in. Weaknesses: Price increases without customer consent reported; Auto-renewal contracts trap customers for 12 months even when they want to leave. Full Track review →
See also
- All Property Management Software comparisons
- 5stelle vs Tokeet
- 5stelle vs Track
- AirDNA vs Tokeet
- AirDNA vs Track
- Amenitiz vs Tokeet
- Amenitiz vs Track
FAQ
Is Tokeet or Track cheaper?
Tokeet publishes entry-level pricing; Track requires a sales call, so the answer depends on the quote you get.
Does Tokeet have better AI than Track?
Tokeet scores higher on ai capability — 4/10 vs 3/10.
Which is easier to use, Tokeet or Track?
Tokeet scores higher on ease of use — 6/10 vs 5/10.
Can I switch from Tokeet to Track?
Yes, but plan for migration cost: channel reconnections, template rebuilds, automation recreation, and team retraining. Both Tokeet and Track export reservation history; neither exports their automation rules cleanly. Run both in parallel for at least two weeks before cutting over.