Rentals United vs Track: Head-to-Head Comparison
TL;DR: Rentals United and Track both target short-term rental operators. Pick **[Rentals United](/rentals-united-review/)** if: Operators on a PMS who need one integration to reach 60+ channels — including long-tail European OTAs most competitors don't cover. Pick **[Track](/track-review/)** if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Category: Property Management Software · Rentals United · Track
At a glance
| Rentals United | Track | |
|---|---|---|
| Category | Global vacation rental channel manager connecting PMS software to 60+ booking channels | Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators |
| Founded | 2013 | 2004 |
| HQ | Barcelona, Spain | Minneapolis, MN, USA |
| Pricing | quote-based | quote-based |
| Best for | Operators on a PMS who need one integration to reach 60+ channels — including long-tail European OTAs most competitors don’t cover. | Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams. |
| Overall | 5.4/10 | 4.5/10 |
Feature-by-feature
| Feature | Rentals United | Track |
|---|---|---|
| Channel manager | ✅ Native | ✅ Native |
| Unified inbox | — | ✅ Native |
| Direct booking site | — | ✅ Native |
| Task management | — | ✅ Native |
| AI guest messaging | — | ⚠️ Partial |
| AI that takes actions | — | — |
| Automation rules | ⚠️ Partial | ✅ Native |
| Pricing optimizer | — | ⚠️ Partial |
| Open API | ✅ Native | ✅ Native |
| Mobile app | — | ⚠️ Partial |
| Multi-calendar | ✅ Native | ✅ Native |
| Accounting / reporting | — | ✅ Native |
| Revenue management | — | ⚠️ Partial |
Scores by dimension
| Dimension | Rentals United | Track |
|---|---|---|
| Ease of use | 6/10 🏆 | 5/10 |
| Features depth | 8/10 | 8/10 |
| Value for money | 6/10 🏆 | 4/10 |
| Support | 5/10 🏆 | 4/10 |
| AI capability | 2/10 | 3/10 🏆 |
| Scalability | 8/10 | 8/10 |
| Learning curve | 5/10 🏆 | 3/10 |
| Pricing transparency | 3/10 🏆 | 1/10 |
Where Rentals United wins
- Value for money — 6/10 vs 4/10
- Learning curve — 5/10 vs 3/10
- Pricing transparency — 3/10 vs 1/10
Where Track wins
- Unified inbox — native in Track, not in Rentals United
- Direct booking site — native in Track, not in Rentals United
- Task management — native in Track, not in Rentals United
- Accounting / reporting — native in Track, not in Rentals United
Which one should you pick?
Pick Rentals United if: Operators on a PMS who need one integration to reach 60+ channels — including long-tail European OTAs most competitors don’t cover. Pick Track if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Pick by operator profile
| Profile | Winner | Why |
|---|---|---|
| Solo host (1-5 units) | Rentals United | Higher profile fit (5.1 vs 3.9). |
| Boutique operator (6-20 units) | Tie | Both score within a rounding error on this profile — pick on pricing and gut. |
| Professional PM (20+ units) | Track | Higher profile fit (6.5 vs 6.1). |
| Enterprise (100+ units) | Track | Higher profile fit (6.8 vs 6.0). |
| Multi-market operator | Track | Higher profile fit (6.6 vs 5.7). |
| Tech-forward, AI-first | Track | Higher profile fit (6.2 vs 4.7). |
| Budget-conscious | Rentals United | Higher profile fit (5.3 vs 3.6). |
Rentals United in one paragraph
Rentals United — Global vacation rental channel manager connecting PMS software to 60+ booking channels. Strengths: Broadest channel catalog in the category — 60+ OTAs including long-tail European channels; Mature two-way XML/REST API used by most major PMSes as their connectivity backbone; Strong coverage of regional European channels (HomeToGo, Holidu, Atraveo, e-domizil). Weaknesses: Not a standalone PMS — requires an underlying system for operations, guest comms, and tasks; Setup can be slow; channel certifications vary in speed. Full Rentals United review →
Track in one paragraph
Track — Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators. Strengths: Three-module platform (TrackPMS, TrackCRM, TrackPulse contact center) — genuine call-center integration rare in category; API-first architecture — 75+ software integration partners; Trust accounting and owner portal/payouts built in. Weaknesses: Price increases without customer consent reported; Auto-renewal contracts trap customers for 12 months even when they want to leave. Full Track review →
See also
- All Property Management Software comparisons
- 5stelle vs Rentals United
- 5stelle vs Track
- AirDNA vs Rentals United
- AirDNA vs Track
- Amenitiz vs Rentals United
- Amenitiz vs Track
FAQ
Is Rentals United or Track cheaper?
Neither Rentals United nor Track publishes pricing openly — both require a sales conversation to quote.
Does Rentals United have better AI than Track?
Track scores higher on ai capability — 3/10 vs 2/10.
Which is easier to use, Rentals United or Track?
Rentals United scores higher on ease of use — 6/10 vs 5/10.
Can I switch from Rentals United to Track?
Yes, but plan for migration cost: channel reconnections, template rebuilds, automation recreation, and team retraining. Both Rentals United and Track export reservation history; neither exports their automation rules cleanly. Run both in parallel for at least two weeks before cutting over.