OwnerRez vs Track: Head-to-Head Comparison
TL;DR: OwnerRez and Track both target short-term rental operators. Pick **[OwnerRez](/ownerrez-review/)** if: Hands-on owners who want transparent pricing, direct-booking websites, and deep messaging automation without a sales call. Pick **[Track](/track-review/)** if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Category: Property Management Software · OwnerRez · Track
At a glance
| OwnerRez | Track | |
|---|---|---|
| Category | Per-property PMS with transparent sliding-scale pricing, built for hands-on vacation rental owners | Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators |
| Founded | 2009 | 2004 |
| HQ | Seattle, WA, USA | Minneapolis, MN, USA |
| Pricing | from $40/mo | quote-based |
| Best for | Hands-on owners who want transparent pricing, direct-booking websites, and deep messaging automation without a sales call. | Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams. |
| Overall | 7.1/10 | 4.5/10 |
Feature-by-feature
| Feature | OwnerRez | Track |
|---|---|---|
| Channel manager | ✅ Native | ✅ Native |
| Unified inbox | ✅ Native | ✅ Native |
| Direct booking site | ✅ Native | ✅ Native |
| Task management | ⚠️ Partial | ✅ Native |
| AI guest messaging | ⚠️ Partial | ⚠️ Partial |
| AI that takes actions | — | — |
| Automation rules | ✅ Native | ✅ Native |
| Pricing optimizer | 🔌 Via integration | ⚠️ Partial |
| Open API | ✅ Native | ✅ Native |
| Mobile app | ⚠️ Partial | ⚠️ Partial |
| Multi-calendar | ✅ Native | ✅ Native |
| Accounting / reporting | ⚠️ Partial | ✅ Native |
| Revenue management | ⚠️ Partial | ⚠️ Partial |
Scores by dimension
| Dimension | OwnerRez | Track |
|---|---|---|
| Ease of use | 6/10 🏆 | 5/10 |
| Features depth | 8/10 | 8/10 |
| Value for money | 9/10 🏆 | 4/10 |
| Support | 8/10 🏆 | 4/10 |
| AI capability | 4/10 🏆 | 3/10 |
| Scalability | 7/10 | 8/10 🏆 |
| Learning curve | 5/10 🏆 | 3/10 |
| Pricing transparency | 10/10 🏆 | 1/10 |
Where OwnerRez wins
- Value for money — 9/10 vs 4/10
- Support — 8/10 vs 4/10
- Learning curve — 5/10 vs 3/10
- Pricing transparency — 10/10 vs 1/10
Where Track wins
- Track does not clearly out-score OwnerRez on any dimension in this directory.
Which one should you pick?
Pick OwnerRez if: Hands-on owners who want transparent pricing, direct-booking websites, and deep messaging automation without a sales call. Pick Track if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Pick by operator profile
| Profile | Winner | Why |
|---|---|---|
| Solo host (1-5 units) | OwnerRez | Higher profile fit (6.8 vs 3.9). |
| Boutique operator (6-20 units) | OwnerRez | Higher profile fit (7.5 vs 5.5). |
| Professional PM (20+ units) | OwnerRez | Higher profile fit (7.6 vs 6.5). |
| Enterprise (100+ units) | OwnerRez | Higher profile fit (7.4 vs 6.8). |
| Multi-market operator | OwnerRez | Higher profile fit (7.2 vs 6.6). |
| Tech-forward, AI-first | OwnerRez | Higher profile fit (6.6 vs 6.2). |
| Budget-conscious | OwnerRez | Higher profile fit (8.6 vs 3.6). |
OwnerRez in one paragraph
OwnerRez — Per-property PMS with transparent sliding-scale pricing, built for hands-on vacation rental owners. Strengths: Transparent public pricing — rare in the category, no sales call needed; 4.9/5 on Capterra, 5.0/5 on G2 — highest user-satisfaction scores in vacation rental software; Strong direct-booking website builder with branded sites and renter agreements. Weaknesses: Initial setup is notoriously complex — lots of toggles, learning curve before value; Accounting features remain light vs true trust-accounting PMSes (Streamline, Track, Escapia). Full OwnerRez review →
Track in one paragraph
Track — Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators. Strengths: Three-module platform (TrackPMS, TrackCRM, TrackPulse contact center) — genuine call-center integration rare in category; API-first architecture — 75+ software integration partners; Trust accounting and owner portal/payouts built in. Weaknesses: Price increases without customer consent reported; Auto-renewal contracts trap customers for 12 months even when they want to leave. Full Track review →
See also
- All Property Management Software comparisons
- 5stelle vs OwnerRez
- 5stelle vs Track
- AirDNA vs OwnerRez
- AirDNA vs Track
- Amenitiz vs OwnerRez
- Amenitiz vs Track
FAQ
Is OwnerRez or Track cheaper?
OwnerRez publishes entry-level pricing; Track requires a sales call, so the answer depends on the quote you get.
Does OwnerRez have better AI than Track?
OwnerRez scores higher on ai capability — 4/10 vs 3/10.
Which is easier to use, OwnerRez or Track?
OwnerRez scores higher on ease of use — 6/10 vs 5/10.
Can I switch from OwnerRez to Track?
Yes, but plan for migration cost: channel reconnections, template rebuilds, automation recreation, and team retraining. Both OwnerRez and Track export reservation history; neither exports their automation rules cleanly. Run both in parallel for at least two weeks before cutting over.