iGMS vs Track: Head-to-Head Comparison
TL;DR: iGMS and Track both target short-term rental operators. Pick **[iGMS](/igms-review/)** if: Airbnb-first hosts who want AI-drafted guest replies, a unified inbox, and basic team tools at a price point that doesn't require a sales call. Pick **[Track](/track-review/)** if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Category: Property Management Software · iGMS · Track
At a glance
| iGMS | Track | |
|---|---|---|
| Category | Affordable AI-messaging-first PMS for individual Airbnb hosts and small portfolios | Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators |
| Founded | 2015 | 2004 |
| HQ | North Vancouver, BC, Canada | Minneapolis, MN, USA |
| Pricing | from $20/mo | quote-based |
| Best for | Airbnb-first hosts who want AI-drafted guest replies, a unified inbox, and basic team tools at a price point that doesn’t require a sales call. | Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams. |
| Overall | 7.1/10 | 4.5/10 |
Feature-by-feature
| Feature | iGMS | Track |
|---|---|---|
| Channel manager | ✅ Native | ✅ Native |
| Unified inbox | ✅ Native | ✅ Native |
| Direct booking site | ⚠️ Partial | ✅ Native |
| Task management | ✅ Native | ✅ Native |
| AI guest messaging | ✅ Native | ⚠️ Partial |
| AI that takes actions | ⚠️ Partial | — |
| Automation rules | ✅ Native | ✅ Native |
| Pricing optimizer | 🔌 Via integration | ⚠️ Partial |
| Open API | ⚠️ Partial | ✅ Native |
| Mobile app | ✅ Native | ⚠️ Partial |
| Multi-calendar | ✅ Native | ✅ Native |
| Accounting / reporting | ⚠️ Partial | ✅ Native |
| Revenue management | ⚠️ Partial | ⚠️ Partial |
Scores by dimension
| Dimension | iGMS | Track |
|---|---|---|
| Ease of use | 8/10 🏆 | 5/10 |
| Features depth | 6/10 | 8/10 🏆 |
| Value for money | 8/10 🏆 | 4/10 |
| Support | 6/10 🏆 | 4/10 |
| AI capability | 7/10 🏆 | 3/10 |
| Scalability | 5/10 | 8/10 🏆 |
| Learning curve | 8/10 🏆 | 3/10 |
| Pricing transparency | 9/10 🏆 | 1/10 |
Where iGMS wins
- Ease of use — 8/10 vs 5/10
- Value for money — 8/10 vs 4/10
- Support — 6/10 vs 4/10
- AI capability — 7/10 vs 3/10
- Learning curve — 8/10 vs 3/10
- Pricing transparency — 9/10 vs 1/10
Where Track wins
- Features depth — 8/10 vs 6/10
- Scalability — 8/10 vs 5/10
Which one should you pick?
Pick iGMS if: Airbnb-first hosts who want AI-drafted guest replies, a unified inbox, and basic team tools at a price point that doesn’t require a sales call. Pick Track if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Pick by operator profile
| Profile | Winner | Why |
|---|---|---|
| Solo host (1-5 units) | iGMS | Higher profile fit (7.7 vs 3.9). |
| Boutique operator (6-20 units) | iGMS | Higher profile fit (7.4 vs 5.5). |
| Professional PM (20+ units) | iGMS | Higher profile fit (6.8 vs 6.5). |
| Enterprise (100+ units) | Track | Higher profile fit (6.8 vs 6.5). |
| Multi-market operator | iGMS | Higher profile fit (7.0 vs 6.6). |
| Tech-forward, AI-first | iGMS | Higher profile fit (7.5 vs 6.2). |
| Budget-conscious | iGMS | Higher profile fit (8.2 vs 3.6). |
iGMS in one paragraph
iGMS — Affordable AI-messaging-first PMS for individual Airbnb hosts and small portfolios. Strengths: Airbnb Preferred Software Partner, Booking.com Certified Connectivity Partner, Vrbo Connected Partner; AI guest-messaging automation is the headline feature and it works on Airbnb’s native channel; Strong native mobile app (iOS + Android) with feature parity. Weaknesses: Messaging has a perceptible delay — not true real-time on incoming guest messages; 30-day multi-property calendar view missing; UX feels cramped at scale. Full iGMS review →
Track in one paragraph
Track — Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators. Strengths: Three-module platform (TrackPMS, TrackCRM, TrackPulse contact center) — genuine call-center integration rare in category; API-first architecture — 75+ software integration partners; Trust accounting and owner portal/payouts built in. Weaknesses: Price increases without customer consent reported; Auto-renewal contracts trap customers for 12 months even when they want to leave. Full Track review →
See also
- All Property Management Software comparisons
- 5stelle vs iGMS
- 5stelle vs Track
- AirDNA vs iGMS
- AirDNA vs Track
- Amenitiz vs iGMS
- Amenitiz vs Track
FAQ
Is iGMS or Track cheaper?
iGMS publishes entry-level pricing; Track requires a sales call, so the answer depends on the quote you get.
Does iGMS have better AI than Track?
iGMS scores higher on ai capability — 7/10 vs 3/10.
Which is easier to use, iGMS or Track?
iGMS scores higher on ease of use — 8/10 vs 5/10.
Can I switch from iGMS to Track?
Yes, but plan for migration cost: channel reconnections, template rebuilds, automation recreation, and team retraining. Both iGMS and Track export reservation history; neither exports their automation rules cleanly. Run both in parallel for at least two weeks before cutting over.