Hostaway vs Track: Head-to-Head Comparison
TL;DR: Hostaway and Track both target short-term rental operators. Pick **[Hostaway](/hostaway-review/)** if: Operators who want a proven mid-market PMS with broad channel integrations, owner portals, and automation out of the box. Pick **[Track](/track-review/)** if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Category: Property Management Software · Hostaway · Track
At a glance
| Hostaway | Track | |
|---|---|---|
| Category | Mid-market PMS with the highest-status OTA connections and unified inbox | Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators |
| Founded | 2015 | 2004 |
| HQ | Toronto, Canada | Minneapolis, MN, USA |
| Pricing | quote-based | quote-based |
| Best for | Operators who want a proven mid-market PMS with broad channel integrations, owner portals, and automation out of the box. | Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams. |
| Overall | 6.2/10 | 4.5/10 |
Feature-by-feature
| Feature | Hostaway | Track |
|---|---|---|
| Channel manager | ✅ Native | ✅ Native |
| Unified inbox | ✅ Native | ✅ Native |
| Direct booking site | ✅ Native | ✅ Native |
| Task management | ✅ Native | ✅ Native |
| AI guest messaging | ⚠️ Partial | ⚠️ Partial |
| AI that takes actions | — | — |
| Automation rules | ✅ Native | ✅ Native |
| Pricing optimizer | 🔌 Via integration | ⚠️ Partial |
| Open API | ✅ Native | ✅ Native |
| Mobile app | ✅ Native | ⚠️ Partial |
| Multi-calendar | ✅ Native | ✅ Native |
| Accounting / reporting | ⚠️ Partial | ✅ Native |
| Revenue management | ⚠️ Partial | ⚠️ Partial |
Scores by dimension
| Dimension | Hostaway | Track |
|---|---|---|
| Ease of use | 7/10 🏆 | 5/10 |
| Features depth | 8/10 | 8/10 |
| Value for money | 7/10 🏆 | 4/10 |
| Support | 7/10 🏆 | 4/10 |
| AI capability | 5/10 🏆 | 3/10 |
| Scalability | 8/10 | 8/10 |
| Learning curve | 6/10 🏆 | 3/10 |
| Pricing transparency | 2/10 🏆 | 1/10 |
Where Hostaway wins
- Ease of use — 7/10 vs 5/10
- Value for money — 7/10 vs 4/10
- Support — 7/10 vs 4/10
- AI capability — 5/10 vs 3/10
- Learning curve — 6/10 vs 3/10
Where Track wins
- Track does not clearly out-score Hostaway on any dimension in this directory.
Which one should you pick?
Pick Hostaway if: Operators who want a proven mid-market PMS with broad channel integrations, owner portals, and automation out of the box. Pick Track if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Pick by operator profile
| Profile | Winner | Why |
|---|---|---|
| Solo host (1-5 units) | Hostaway | Higher profile fit (6.2 vs 3.9). |
| Boutique operator (6-20 units) | Hostaway | Higher profile fit (7.0 vs 5.5). |
| Professional PM (20+ units) | Hostaway | Higher profile fit (7.6 vs 6.5). |
| Enterprise (100+ units) | Hostaway | Higher profile fit (7.7 vs 6.8). |
| Multi-market operator | Hostaway | Higher profile fit (7.6 vs 6.6). |
| Tech-forward, AI-first | Hostaway | Higher profile fit (7.2 vs 6.2). |
| Budget-conscious | Hostaway | Higher profile fit (5.7 vs 3.6). |
Hostaway in one paragraph
Hostaway — Mid-market PMS with the highest-status OTA connections and unified inbox. Strengths: Highest-status OTA connectivity (Airbnb, Vrbo, Booking.com, Google); Unified inbox with SLA tracking, templates, team assignments, AI replies; Solid direct-booking website builder with conversion widgets. Weaknesses: Pricing is not public; AI scope beyond messaging is lightly documented. Full Hostaway review →
Track in one paragraph
Track — Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators. Strengths: Three-module platform (TrackPMS, TrackCRM, TrackPulse contact center) — genuine call-center integration rare in category; API-first architecture — 75+ software integration partners; Trust accounting and owner portal/payouts built in. Weaknesses: Price increases without customer consent reported; Auto-renewal contracts trap customers for 12 months even when they want to leave. Full Track review →
See also
- All Property Management Software comparisons
- 5stelle vs Hostaway
- 5stelle vs Track
- AirDNA vs Hostaway
- AirDNA vs Track
- Amenitiz vs Hostaway
- Amenitiz vs Track
FAQ
Is Hostaway or Track cheaper?
Neither Hostaway nor Track publishes pricing openly — both require a sales conversation to quote.
Does Hostaway have better AI than Track?
Hostaway scores higher on ai capability — 5/10 vs 3/10.
Which is easier to use, Hostaway or Track?
Hostaway scores higher on ease of use — 7/10 vs 5/10.
Can I switch from Hostaway to Track?
Yes, but plan for migration cost: channel reconnections, template rebuilds, automation recreation, and team retraining. Both Hostaway and Track export reservation history; neither exports their automation rules cleanly. Run both in parallel for at least two weeks before cutting over.