Chekin vs Track: Head-to-Head Comparison
TL;DR: Chekin and Track both target short-term rental operators. Pick **[Chekin](/chekin-review/)** if: Operators in Spain (Registro de Viajeros / Parte de Viajeros), Italy (Alloggiati Web), Portugal (SEF/SEF.HOS), and France (taxe de séjour) who need automated police registration and tourist-tax reporting that would otherwise be manual, error-prone, and legally risky. Pick **[Track](/track-review/)** if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Category: Property Management Software · Chekin · Track
At a glance
| Chekin | Track | |
|---|---|---|
| Category | Guest registration and automated tax reporting for STRs in regulated European markets | Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators |
| Founded | 2017 | 2004 |
| HQ | Valencia, Spain | Minneapolis, MN, USA |
| Pricing | from $4/mo | quote-based |
| Best for | Operators in Spain (Registro de Viajeros / Parte de Viajeros), Italy (Alloggiati Web), Portugal (SEF/SEF.HOS), and France (taxe de séjour) who need automated police registration and tourist-tax reporting that would otherwise be manual, error-prone, and legally risky. | Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams. |
| Overall | 6.8/10 | 4.5/10 |
Feature-by-feature
| Feature | Chekin | Track |
|---|---|---|
| Channel manager | — | ✅ Native |
| Unified inbox | — | ✅ Native |
| Direct booking site | ⚠️ Partial | ✅ Native |
| Task management | — | ✅ Native |
| AI guest messaging | — | ⚠️ Partial |
| AI that takes actions | ⚠️ Partial | — |
| Automation rules | ✅ Native | ✅ Native |
| Pricing optimizer | — | ⚠️ Partial |
| Open API | ✅ Native | ✅ Native |
| Mobile app | ✅ Native | ⚠️ Partial |
| Multi-calendar | — | ✅ Native |
| Accounting / reporting | ⚠️ Partial | ✅ Native |
| Revenue management | — | ⚠️ Partial |
Scores by dimension
| Dimension | Chekin | Track |
|---|---|---|
| Ease of use | 7/10 🏆 | 5/10 |
| Features depth | 7/10 | 8/10 🏆 |
| Value for money | 8/10 🏆 | 4/10 |
| Support | 7/10 🏆 | 4/10 |
| AI capability | 5/10 🏆 | 3/10 |
| Scalability | 7/10 | 8/10 🏆 |
| Learning curve | 6/10 🏆 | 3/10 |
| Pricing transparency | 7/10 🏆 | 1/10 |
Where Chekin wins
- Ease of use — 7/10 vs 5/10
- Value for money — 8/10 vs 4/10
- Support — 7/10 vs 4/10
- AI capability — 5/10 vs 3/10
- Learning curve — 6/10 vs 3/10
- Pricing transparency — 7/10 vs 1/10
Where Track wins
- Channel manager — native in Track, not in Chekin
- Unified inbox — native in Track, not in Chekin
- Task management — native in Track, not in Chekin
- Multi-calendar — native in Track, not in Chekin
Which one should you pick?
Pick Chekin if: Operators in Spain (Registro de Viajeros / Parte de Viajeros), Italy (Alloggiati Web), Portugal (SEF/SEF.HOS), and France (taxe de séjour) who need automated police registration and tourist-tax reporting that would otherwise be manual, error-prone, and legally risky. Pick Track if: Enterprise PMCs that need a true CRM + contact-center stack (TrackPulse) layered on the PMS — useful for operators with inbound phone volume and outbound revenue teams.
Pick by operator profile
| Profile | Winner | Why |
|---|---|---|
| Solo host (1-5 units) | Chekin | Higher profile fit (6.8 vs 3.9). |
| Boutique operator (6-20 units) | Chekin | Higher profile fit (7.2 vs 5.5). |
| Professional PM (20+ units) | Chekin | Higher profile fit (7.3 vs 6.5). |
| Enterprise (100+ units) | Chekin | Higher profile fit (7.2 vs 6.8). |
| Multi-market operator | Chekin | Higher profile fit (7.2 vs 6.6). |
| Tech-forward, AI-first | Chekin | Higher profile fit (7.0 vs 6.2). |
| Budget-conscious | Chekin | Higher profile fit (7.4 vs 3.6). |
Chekin in one paragraph
Chekin — Guest registration and automated tax reporting for STRs in regulated European markets. Strengths: Only guest-experience tool with deep, country-specific legal-registration coverage across Spain, Portugal, Italy, France, Germany, and more — a genuine regulatory moat; Automated filing to government portals (Registro de Viajeros, Alloggiati Web, SEF) replaces daily manual paperwork; Automated tourist-tax calculation, collection, and remittance by jurisdiction. Weaknesses: Narrow geographic sweet spot — value collapses outside regulated EU markets; Guest-experience layer (messaging, upsells) is thinner than Duve or Enso Connect — most operators pair Chekin with one of those. Full Chekin review →
Track in one paragraph
Track — Integrated PMS + CRM + contact center + distribution for enterprise vacation rental operators. Strengths: Three-module platform (TrackPMS, TrackCRM, TrackPulse contact center) — genuine call-center integration rare in category; API-first architecture — 75+ software integration partners; Trust accounting and owner portal/payouts built in. Weaknesses: Price increases without customer consent reported; Auto-renewal contracts trap customers for 12 months even when they want to leave. Full Track review →
See also
- All Property Management Software comparisons
- 5stelle vs Chekin
- 5stelle vs Track
- AirDNA vs Chekin
- AirDNA vs Track
- Amenitiz vs Chekin
- Amenitiz vs Track
FAQ
Is Chekin or Track cheaper?
Chekin publishes entry-level pricing; Track requires a sales call, so the answer depends on the quote you get.
Does Chekin have better AI than Track?
Chekin scores higher on ai capability — 5/10 vs 3/10.
Which is easier to use, Chekin or Track?
Chekin scores higher on ease of use — 7/10 vs 5/10.
Can I switch from Chekin to Track?
Yes, but plan for migration cost: channel reconnections, template rebuilds, automation recreation, and team retraining. Both Chekin and Track export reservation history; neither exports their automation rules cleanly. Run both in parallel for at least two weeks before cutting over.