Turno Review: Pricing, Features, Strengths, and Alternatives
TL;DR: Turno — Cleaning marketplace and turnover automation for short-term rentals (formerly TurnoverBnB). Best for: Hosts who want automated turnover scheduling synced to their calendar plus a marketplace to find and pay vetted cleaners, without hiring an in-house cleaning team. Worst for: Large professional PMs with in-house cleaning staff who need deep ops, inventory, and inspection workflows — Breezeway fits that shape better.
Category: Property Management Software · Founded: 2016 · HQ: San Francisco, California, USA · Official site: Turno
What it is
Turno — Cleaning marketplace and turnover automation for short-term rentals (formerly TurnoverBnB). Hosts who want automated turnover scheduling synced to their calendar plus a marketplace to find and pay vetted cleaners, without hiring an in-house cleaning team.
Who it’s for
- Solo hosts and small STR portfolios
- Property managers who outsource cleaning
- Hosts who need to hire cleaners on-demand in new markets
Best for: Hosts who want automated turnover scheduling synced to their calendar plus a marketplace to find and pay vetted cleaners, without hiring an in-house cleaning team.
Worst for: Large professional PMs with in-house cleaning staff who need deep ops, inventory, and inspection workflows — Breezeway fits that shape better.
Pricing
From $0/mo
Free Starter tier for hosts (cleaner pays a marketplace fee). Paid plans from ~$8/property/month for Pro features (auto-scheduling, projects, photo checklists). Payments processed through Turno with a ~2.9% + $0.30 transaction fee.
Feature coverage
| Feature | Support |
|---|---|
| Channel manager | — |
| Unified inbox | — |
| Direct booking site | — |
| Task management | ✅ Native |
| AI guest messaging | — |
| AI that takes actions | — |
| Automation rules | ✅ Native |
| Pricing optimizer | — |
| Open API | ⚠️ Partial |
| Mobile app | ✅ Native |
| Multi-calendar | ✅ Native |
| Accounting / reporting | — |
| Revenue management | — |
Strengths
- Largest cleaner marketplace in the STR space — 75,000+ vetted cleaners across the US and growing internationally
- Auto-scheduling from calendar sync works out of the box with every major PMS and booking channel
- Photo-based checklists and problem reporting keep quality visible without in-person inspections
- Free tier removes friction for hosts just starting out
- Payments + invoicing handled in-app so hosts don’t chase receipts
Weaknesses
- Cleaning-only — not a general STR ops platform (no inventory, maintenance workflows, or smart-lock orchestration at Breezeway’s depth)
- Marketplace quality varies by market — rural or non-US areas can be thin
- Transaction fees add up for hosts with high cleaning turnover volume
- No inspection workflow beyond photo checklists
Common complaints from operators
These are the criticisms that come up repeatedly in public community threads and reviews:
- Finding reliable cleaners in smaller markets is hit or miss
- Cleaners sometimes no-show and the rebooking flow is manual
- Payment processing fees feel high on top of the cleaner rate
- App is cleaner-first — host-side reporting is limited
Ratings
| Dimension | Score (0-10) |
|---|---|
| Ease of use | 9/10 |
| Features depth | 6/10 |
| Value for money | 8/10 |
| Support | 7/10 |
| AI capability | 3/10 |
| Scalability | 6/10 |
| Learning curve | 9/10 |
| Pricing transparency | 9/10 |
| Overall | 7.1/10 |
Ratings are editorial and reflect positioning versus the other tools in this Property Management Software directory. They are not a user-review aggregate.
Integrations
Key partners: airbnb, vrbo, hostaway, guesty, hospitable, lodgify, ownerrez, smoobu, igms, stripe
Alternatives to Turno
If Turno isn’t the right fit, these are the alternatives worth comparing:
- Breezeway — Property operations, cleaning, and inspection platform for short-term rental managers. See Turno vs Breezeway →
- Hospitable — AI-first guest messaging plus PMS, popular with 1-50 unit operators. See Turno vs Hospitable →
- Hostaway — Mid-market PMS with the highest-status OTA connections and unified inbox. See Turno vs Hostaway →
- Operto — STR operations platform unifying smart locks, noise monitoring, and team workflows (formerly Guest Technologies). See Turno vs Operto →
- Vanio AI — AI-native property management — the AI isn’t a feature, it’s the operating layer. See Turno vs Vanio AI →
Verdict
Turno is the right pick if your operation matches the profile it’s built for. Hosts who want automated turnover scheduling synced to their calendar plus a marketplace to find and pay vetted cleaners, without hiring an in-house cleaning team. It’s the wrong pick for the opposite profile — Large professional PMs with in-house cleaning staff who need deep ops, inventory, and inspection workflows — Breezeway fits that shape better.
Before committing, compare it against the rest of the field on the Property Management Software comparison hub, or jump directly into a head-to-head:
FAQ
How much does Turno cost?
Free Starter tier for hosts (cleaner pays a marketplace fee). Paid plans from ~$8/property/month for Pro features (auto-scheduling, projects, photo checklists). Payments processed through Turno with a ~2.9% + $0.30 transaction fee.
Who is Turno best for?
Hosts who want automated turnover scheduling synced to their calendar plus a marketplace to find and pay vetted cleaners, without hiring an in-house cleaning team.
Who should avoid Turno?
Large professional PMs with in-house cleaning staff who need deep ops, inventory, and inspection workflows — Breezeway fits that shape better.
Does Turno have AI guest messaging?
No — Turno does not offer ai guest messaging today.
Does Turno have a direct-booking website?
No — Turno does not offer direct booking site today.